How to fix Porsche Piwis Tester 2 99010 99011 Problem

Yesterday I received an email from a customer who bought a Porsche Piwis Tester 2 scanner from OBD2TOOL in March. In the email he told me that his Piwis Diagnostic Tool was showing 99010 and 99011 error, see picture below:
piwis-99010-error-1 piwis-99010-error-2

Problem:

One customer reflect that his Porsche Piwis Tester II always appear the same problem, 9 times of each 10 have this error, like following picture shows:

First we need to determine the machine’s password. After confirmed,this machine’s power on password is “porsche2018”.

Note: If your PIWIS II machine password is “porsche2018” with 99010/99011 error pops up when hook up the device to a car obd port, it is likely that the USB driver is not well installed.

How to fix the problem:

Please connect your device to the laptop, then it will pop up a prompt box “Found New Hardware“, click “Next” to start driver installation and follow the prompts to get it installed.
If the pop-up box appear in the background, please use the key combination ALT + TAB to switch it to “Found New Hardware” prompt box, then just install the USB driver.

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